osTicket

Simple support ticket creation and resolution

osTicket is a support ticket system aimed at the IT industry. It allows development teams and customer service agents to handle customer trouble tickets and support requests in one simple web interface. Customers can create tickets via a website contact link, phone or email; the tickets are then saved and assigned according to ticket classification. Users can set up automatic replies to let customers know their ticket has been received, or set up predefined replies for frequently asked questions.