Blog

If you’re reading this blog, you may not be thinking about the Apache server that delivers its pages, nor about the Wordpress application that we use to produce and manage the content. Nor the cloud it’s running on (GoGrid) or the constant monitoring and backups that are happening in the background. And there’s no reason you should.

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osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with the accountability and responsiveness they deserve.

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Since the dawn of shared hosting, customers have suffered its limits: intermittent downtime, limited flexibility and command-line era management tools.

We've talked to application consultants and specialists - solution providers - and we know this pain translates into real business dollars.

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Over the last several months, I’ve talked with a number of ‘solution providers’ – those who customize applications on behalf of clients. In speaking with them about their current ‘pain points’ regarding hosting and application deployment, consistent themes began to emerge. Here are just a few:

Pain: Current host downtime. Servers go down. And whether due to scheduled downtime, or a down server, Solution Providers feel handcuffed as their clients experience downtime.

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We recently added support for the much requested 'Just LAMP' application and XWiki's enterprise wiki.

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In case you missed it, here’s some of the most insightful, informative and occasionally funny commentary on the cloud this week:

Best Cloud Tweets Ever (This Week)

@JamesUrquhart (James Urquhart) tweeted: "An important point: A data center is not a "private cloud"—it's an infrastructure. The IaaS service software you run in that DC is the cloud."

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Last week we added support for Concrete5 and StatusNet.

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In July, JBoss released version 4.4 of the JBoss Business Process Management (jBPM) software. jBPM provides an easy to use workflow management system that allows graphical creation of business processes which can then be executed to provide service orchestration of very complex systems. Put simply, with jBPM you can draw a workflow picture which can then execute code.

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In case you missed it, here’s some of the most insightful, informative and occasionally funny commentary on the cloud this week:

Best Cloud Tweets Ever (This Week)

@MonkChips (James Governor) tweeted: "aws.amazon.com/free" never mind low barriers to entry, how about no barriers to entry? clever move by amazon. modern developer retail. ;-)

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Last week Standing Cloud added support for JasperSoft's  JasperServer.  JasperServer is the free, open source report server for JasperReports and OLAP analysis. Deploy your JasperReports to JasperServer, which allows report display and interaction through the browser, web services and scheduled distribution.

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